How to build trust in the workplace:
1. Tell the truth
This one is fundamental. It seems incredibly obvious, but is surprisingly
easy to lapse from. What about when your colleague asks if you followed up with
that email you totally forgot about? You could lie, say yes,
and do it that very moment. Or, you could admit that you totally forgot but
will do it now.
This may hurt your Reliability rating, but the day you get discovered as a
liar, both your Credibility and Reliability will shatter. Not worth it.
2. Admit when you don’t know something
If you don’t know the answer or you don’t remember the solution, just say
so. Not only will this allow you to learn and grow, but you won’t be considered
a fake who’s wasting people’s time with lies.
3. Admit when you’re wrong
Someone who’s never wrong is highly irritating. How can I trust someone if
they have so little self-awareness they won’t even consider the
fact they’re wrong, or they feel they have to hide it. If they’re hiding that,
what else are they hiding? If you truly believe you’re right, ask the other
person to explain further. You simply might not have the big picture.
4. If you say
you’ll do it, do it
If you cancel
at the last minute, fail to show up, or a miss a deadline, people will
instantly wonder if you’ll do it again. You’ve planted that seed. If you make a
habit of it, then people will learn that this is your normal behaviour and will
instinctively not trust you to follow through with commitments.
5. Extend trust
to others
If you want
people to trust you with their honest insights, it may be time to extend an
olive branch. Share with them first. Give trust to get it.
6. Give others
a chance to talk
Fundamentally,
if you don’t invite others to talk—if you dominate conversation or never ask
questions—you’re signaling that you don’t really care
about what others have to say. If you’re not inviting people to speak, it
suggests you’re happy to do all of the speaking yourself. In short, it suggests
you don’t value them.
If you ask
people questions, personal or professional, it has the opposite effect. It
gives them a chance to enter a two-way relationship, to feel respected, and to
have the ability to share and trust.
How to be a great team player:
1. Let Others Help You
One of the biggest pitfalls many achieving
professionals fall into is a need to have all of the answers. Helping others is
great. However, allowing others to help you is just as important. By opening up
to your colleagues, you can be more authentic, more approachable and benefit
from their wisdom. Even better: Those who help you get a positive dose of
oxytocin that makes them feel great too.
2. Focus on Shared Interests
Team members who balance long-term interests
of key parties and setting a strategy for achieving this vision, while being
aware of competing internal and external forces, will build credibility, reputation
and personal power. We rely heavily on relationships to get things done.
Focusing on shared interests rather than individual positions harnesses our
personal power to retain focus on the goal.
3. Listen Well
Sometimes we focus too much on what actions
we should take rather than how we make people feel. One of the most powerful gifts
we can give to another human being is to truly see them -- and the best way to
do this is to listen to them. Listening, and the requisite patience to do it
well, is becoming a lost art. If you listen well, the path to becoming a better
co-worker and team player reveals itself.
4. Volunteer To Do The Dirty Work
My sister ran a McDonald's as a manager. I
worked there. First, she made me do all the bathroom cleaning, scrubbing the
crevices of the floors with a toothbrush. She was hard. I didn't like her at
first for making an example of me. But here's what I found out: She was
teaching. To this day, I volunteer to do the dirty jobs. Teams, clients and
co-workers seem to like me because I literally get my hands dirty.
How to build trust as a leader:
1. Recognize that building trust takes hard work
Trust must be earned. It comes from conscious
effort to walk your talk, keep your promises and align your behavior with your
values. Building trust is worth the effort because once trust is lost, it can
be very difficult to recover.
2. Be honest and supportive
Even when it’s difficult, tell the truth
and not just what you think people want to hear. Understand what employees need
to know and communicate facts while being considerate of their effort and
sensitive to their feelings. Showing support and understanding for your team
members, even when mistakes are made. It goes a long way in building
trust as a leader.
3. Be quiet sometimes
Actively listen and check for understanding
by paraphrasing what you’ve heard. Use a variety of feedback tools to ensure
everyone has the chance for their voice to be heard. You must engage in
dialogue with employees, giving them the opportunity to ask questions, get
answers, and voice concerns. Then, apply what your internal stakeholders share
for future actions.
4. Be consistent
Consistently doing what you say you’ll do
builds trust over time – it can’t be something you do only occasionally.
Keeping commitments must be the essence of your behavior, in all relationships,
day after day and year after year.
5. Model the behavior you seek
Nothing speaks more loudly about the culture of an organization than
the leader’s behavior, which influences employee action and has the potential
to drive their results. If you say teamwork is important, reinforce the point
by collaborating across teams and functions. Give credit when people do great
work and you’ll set the stage for an appreciative culture.
6. Build in accountability
When you and other leaders acknowledge your
mistakes as well as successes, employees see you as credible and will follow
your lead. You can encourage honest dialogue and foster
accountability by building in processes that become part of the culture, such
as an evaluation of every project (positives, negatives, things to change) or a
status report and next steps in each meeting agenda (tracking deadlines and
milestones).
12 General Tips to build trust:
1. Be True to Your Word and Follow
Through with Your Actions
2.
Learn How to Communicate Effectively with Others
3. Remind Yourself That It Takes Time to Build and Earn Trust
4. Take Time to Make Decisions and Think Before Acting Too
Quickly
5. Value the Relationships That You Have—and
Don’t Take Them for Granted
6. Develop Your Team Skills and Participate
Openly
7. Always Be Honest
8. Help People Whenever You Can
9. Don’t Hide Your Feelings
10. Don’t Always Self-Promote
11. Always Do What You Believe to Be right
12. Admit Your Mistakes
How does lack of Trust affect the
Workplace Culture:
Lack of trust
reduces transparency and communication. Reduced transparency and communication lead
to low innovation and lack of agility and responsiveness to changing
conditions. When employees lack trust in leadership they often avoid
communicating with them out of fear of retaliation – or simply because they
feel that they can’t trust leadership to be transparent with them so why bother
returning the favor. To achieve maximum employee performance, employees need to
promptly and transparently communicate any potential problems or concerns to
leadership. Without trust, this is not likely. Problems can go unaddressed and
impact bottom line profits.
References:
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